​​​​​​​​​​​​​COMPLAINTS MANAGEMENT
​​​NSE Regulation
In line with its commitment towards protecting investors, The Nigerian Stock Exchange has instituted a robust complaints management and dispute resolution framework to manage investor complaints in an expedient, just and equitable manner. The NSE established Tips and Complaints Management (TCM) Unit to redress investors' grievances. Since its establishment the TCM has played a pivotal role in enhancing and maintaining investors' confidence by resolving their grievances against The NSE's Dealing Members.

The Nigerian Stock Exchange welcomes information from investors and others who believe that a Dealing Member or individual broker may have violated securities rules and regulations. In the case that such matter arises, The Exchange recommends that investors should promptly contact the affected deali​ng member firm for complaint or inquiries before contacting the NSE. If an unsatisfactory response with the dealing member firm is met, the investor should lodge the complaint with the NSE. 

The NSE Complaint and Dispute Resolution Process
NSE Compalaint and Dispute Resolution Process

​How to File a Complaint

To file a complaint, please send an email to nsebdr@nse.com.ng or write a letter of complaint to The Nigerian Stock Exchange (Attention: Broker Dealer Regulation Department). You c​an also send your queries to any of The NSE's branch offices nearest to you or call +234 70 02 25 56 23.

When filing a complaint, please include the following information:
  • Your full name
  • Contact address and telephone numbers to reach you should we need to clarify your complaint with you
  • The name of the Dealing Member and the broker/individual that handled the transaction
  • A description of the alleged improper conduct; the date/dates when the improper conduct took place and the details of the transactions involved
  • Documents to support your claim
Enhanced Collaboration with Law Enforcement Agencies
The Nigerian Stock Exchange has made great strides in the collaboration with other regulators and law enforcement agencies. A Memorandum of Understanding was signed between the​ Economic and Financial Crimes Commission (EFCC) and The Exchange in October 2013. This has enhanced our efforts towards sanitizing the capital market from fraud and other related criminal activities.
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